• Program Manager, focussing on practice & performance in a large Youth Residential Care program
• Skilled leader with strong direct & indirect leadership qualities in managing high risk environments
• Full time, Ongoing with portfolio review at 12 months|Total Remuneration $165,711.86

About us

We are the state’s largest provider of Out of Home Care services and provide therapeutic care to young people across over 30+ residential homes in Melbourne and across Victoria. Within each house, a team of between 8 and 12 staff provide trauma informed therapeutic care to young people which includes responding to the young person’s emotional and functional needs, the development of their personal skills, as well as engaging in administrative requirements and household duties.

The aim is to provide a safe, trauma informed and nurturing home environment while supporting the young people to be the best they can be.

Your role:

This position is part of a complex and high-risk service area which includes ten Youth Residential Care homes.

In this position, you will be accountable to a Senior Program Manager who has overall responsibility for the program. The Senior Program manager will focus on operational and risk management functions within the program. Your contributions will lead and ensure practice and performance throughout the program consistently align with the highest standards, whilst practice and performance will be your priority, supporting operations will also be required. Furthermore, you will be instrumental in meeting service benchmarks and goals by championing a culture of ongoing improvement and innovation.

Your skilled and calm approach will provide both direct management as well as indirect leadership across the program and will model a therapeutic approach for the benefit of the young people we have in our care and staff across the program, providing high-level oversight, support and leadership when required.

Duties, responsibilities and the skills we want you to bring:

• Leadership experience within the Child, Youth and Family sector, including complex and high-risk service environments. Experience in managing Residential Care would be highly desirable.
• Demonstrated ability to represent program and organisational interests while building and maintaining strong relationships with government agencies, partner organisations and key stakeholders.
• Demonstrated experience in communicating with both internal and external stakeholders, mediation, negotiation and conflict-resolution skills, with the ability to achieve positive outcomes in complex situations.

Reporting to the Senior Program manager you will:

• Provide leadership and operational support across a large, complex and high-risk program area.
• Provide direct line management to a group of program practitioner level staff, whilst providing indirect leadership to team leaders and house coordinators.
• Collaborate with the AV After Hours Program to ensure seamless service transitions and continuity of care.
• Drive Performance including, service standards, practice models, adherence to Care and TCI practice standards, OHS requirements, compliance obligations, as well as mandated training and data reporting systems.
• Drive continuous improvement initiatives through case reviews, incident analysis and root cause investigations, in collaboration with Quality Manager.
• Convene and lead internal complex case and placement breakdown panels to support effective decision-making and client outcomes.
• Facilitate program leadership meetings focused on best practice, quality improvement and compliance.
• Build and model a strong therapeutic, client-centred culture that encourages creativity, innovation and effective collaborative partnerships.

What makes this such a great role for you:

• Total Remuneration Package $165,711.86
• Your office will be in Sunshine with travel required throughout the Western division including metro and regional areas.
• Flexibility to at times to work from home.
• There has never been a better time to work in Residential Care Services with high level therapeutic support.
• We take the Health and Wellbeing of our people seriously offering a Well Worth It! Program, EIP and EAP.
• Access to discounted health insurance as well!
• A diverse and inclusive workplace for you to feel safe, acknowledged and included.
• Our people are our biggest asset, we will support you to progress your career with a dedicated L&D team.
• A workplace with Rainbow Tick Accreditation and DCA Inclusive Employer recognition.

What our people say- “I've genuinely never thought about going to another organisation. The opportunities, the innovation, the commitment to change and working with vulnerable families, young people, communities. It sounds really cliche, but you come into this work to make a difference and you can do that here. We work really hard to make differences in those spaces.”

Ready to take the next step:

Could you please apply for the role before midnight on Sunday 14th of June.

For a Detailed Position Description please take a look here:  Client Services Program Manager CS SM ICB 092025 V1.2.pdf

To apply for this position all you need to do is click apply wherever you are and attach a resume and a brief cover letter that describes your motivation to apply.

The advert is only meant to be an overview, for all the details on what makes this such a great opportunity or to ask questions contact: Melissah Charlton, Assistant Director via email at melissah.charlton@anglicarevic.org.au to ask a question or arrange a time to discuss the role in more detail.

Please Note: It is mandatory for the successful applicant to hold a current Working with Children Check and be prepared to undergo a National Criminal History Check prior to commencement.

Anglicare Victoria acknowledges Aboriginal people as the traditional custodians of the land on which we operate. We commit to working respectfully to honour their ongoing cultural and spiritual connections to this country.

Diversity and inclusivity are important to Anglicare Victoria and we are committed to ensuring our workplace and services reflect this.  Everyone is welcome at Anglicare Victoria, regardless of age, ethnicity, cultural background, gender, sexual orientation, religious affiliation and physical ability.